Cancellation & Refund

Replacement/ Return Policy by {www.grandmaskart.com}

In 7 days except the following:

Products perishable in nature
2. Gift Certificates
3. Items that have been used or opened
4. An item not returned in the condition it was received.
5. Any item received by us in a damaged condition.
7. Artificial Jewelry [ with exception if the product is not the same as ordered or any manufacturing defect ]

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, the customer has to contact through SM / email us within 48 hours of receiving the materials, clearly mentioning your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. Our Logistics team will collect the same from your place where it was delivered and we will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:
• Replacement request must be made within 2 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items twice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In case of perishable items or custom-made non-perishable items, neither KALKAM nor our enabling partners will be able to accept any returns or replacement of such items.

Refund Policy by KALKAM

Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final.
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands.
• 100% refund will be given, if product is not available or vendor is not able to ship the products.

Cases of customer demanding refunds:
• Refund will be 90% of Order Cost, in case of customer don't want suitable and available replacement of product • In express-orders only 90% refund will be given, If the delivery address is out-side the service area.